DAMAGE CLAIMS OR MISSING PARTS:
Freight damage claims or missing parts claims must be noted on the original bill of lading and you must notify the carrier of the problem upon receipt of goods before it will be considered by McGaughy’s. Notification of missing or damaged parts must be made via email to the McGaughy’s office within two business days of receipt of product. Merchandise lost or damaged in transit is the sole responsibility of the freight company.

RETURN GOODS AUTHORIZATIONS:
All merchandise returned requires prior approval from authorized personnel and only when a return number has been issued can the part(s) be returned. No returns will be accepted without a Return Goods Authorization Number (RGA#). Merchandise received that does not have the proper RGA#, will be returned to the customer at the customer’s expense. Please call-in all RGA request, 559-226-8196. All parts must be returned in the original packaging, original condition, and absolutely NO returns on installed parts. All returned parts must be shipped freight prepaid with a visible RGA# on each box. Custom
fabricated parts and parts that have been powder coated or painted are not returnable.

STOCK ADJUSTMENTS:
Returns for stock rotation will only be allowed once each year, up to 5% of net annual purchases, and must be accompanied by an order for new products at least twice the value of the products being returned. Or a 20% restocking fee will be assessed. Rotation returns, once approved, must be shipped freight prepaid. All returns are subject to the above conditions. Returns for reasons other than warranty or stock rotation will be assessed a 20% restocking fee. These returns, once approved, must be shipped freight prepaid.

WARRANTY:
McGaughy’s warrants all products manufactured by them against defects in materials or workmanship for a period of one-year from the date of original purchase. All McGaughy’s spindles carry a lifetime warranty against manufacturer’s defects. The warranty will NOT extend to any piece of merchandise, or part therein, that has beed improperly installed, abused, or neglected. Warranty is limited to the repair or replacement, at McGaughy’s discretion, after their inspection of the defective part(s), once returned to McGaughy’s with proof of purchase, and all shipping costs prepaid. McGaughy’s is not liable for any cost of labor or freight. Incidental or consequential damages are expressly excluded from this warranty. Check fit all products prior to custom painting/powder coating or any form of fabrication (sanding, drilling, grinding, chroming, etc.). McGaughy’s will NOT warranty any products that were modified prior to check fitting those parts on the intended vehicle. Call for technical assistance, 559-226-8196, prior to modification if you are having problems with your installation.